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Serving the Greater Simcoe Region
Vision
Vision
Our vision is that every caller in our service area has free and confidential access to a caring, non-judgmental listener 24 hours a day, 7 days a week, and feels both valued and emotionally supported.
Mission
Mission
Our mission is to provide our community with compassionate, non-judgmental, trained responders to provide empathetic listening, information and referrals to the troubled, isolated, lonely, and those experiencing distress.
What We Do
What We Do
Our specially trained volunteers provide a caring, non-judgmental and confidential listening ear to people who may be experiencing loneliness, emotional distress, difficult circumstances or simply need someone to talk to.
We don’t tell people how they should feel. We listen to where they are, support them in the moment and, when appropriate, help connect them with community resources.
What We Believe
What We Believe
Everyone deserves to be heard. A person doesn't need to be in crisis to need support.
Listening matters. Sometimes a compassionate conversation can make a difficult moment feel a little less heavy.
Connection matters. No one should have to feel completely alone when they're struggling.
Our community is stronger when we care for one another. Telecare is part of a larger network of people and organizations working to support the well-being of our community.
Distress, Not Crisis
Distress, Not Crisis
Telecare is a distress line, not a crisis line.
Our volunteers provide emotional support and compassionate listening. If someone is experiencing an immediate crisis or is at risk of harming themselves or someone else, we encourage them to access appropriate emergency or crisis services.
If you are in immediate danger, call 911.
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